Our solutions are a correct fit for businesses that have high call volumes coming from multiple locations. This makes it easier to scale up operations effortlessly and quickly at the least cost. This allows us to build upon functionality and to scale over time as operations demand without the necessary huge investments involved with traditional Public Branch Exchange (PBX) based Automatic Call Distribution (ACD) systems.

iVentures' equipment is centralized to take away the difficulty of managing individual dialers for each Micro Center. Dialer Managers have a "birds-eye" view of all running campaigns and are capable of adjusting parameters in real time. Local administrators within each Micro Center have access to only their specific campaigns, no local administrator has the capability of changing parameters and run-time settings of campaigns in other Micro Centers.

In-built into the system are the following features: Multi-Party Conference, Screen Transfer, Call Hold, Call Forwarding, Predictive Dialing, Interactive Voice Response (IVR), Voice Logging and ACD. Queues can have informative messages played in the background while customers are waiting.

Reporting and Performance Management capabilities allow clients to view real-time data to allocate resources and do process improvements. Voice logs are recorded and are storable in any format. Clients have also the ability to listen to agents while handling their calls.

A combination of real time and historical network monitoring tools is available to keep track of the current status of the network. Alerts and notices are being sent to Network Administrators whenever a change in status occurs.

These monitoring tools allow us to do historical and trends analysis in order to keep up with the demands on our network resources. Detailed data is available (i.e. disk space available, host CPU utilization, network interface traffic graphs) to aid us in pinpointing which host or node to upgrade, maintain, change or remove from the network.